NOVELL TECHNICAL INFORMATION DOCUMENT TITLE: TF2069 - Installation Fixes DATE: 02SEP95 README FOR: TF2069.TAR NOVELL PRODUCT and VERSION: UnixWare 2.01 ---------------------------------------------------------------- DISCLAIMER THE ORIGIN OF THIS INFORMATION MAY BE INTERNAL OR EXTERNAL TO NOVELL. NOVELL MAKES EVERY EFFORT WITHIN ITS MEANS TO VERIFY THIS INFORMATION. HOWEVER, THE INFORMATION PROVIDED IN THIS DOCUMENT IS FOR YOUR INFORMATION ONLY. NOVELL MAKES NO EXPLICIT OR IMPLIED CLAIMS TO THE VALIDITY OF THIS INFORMATION. ----------------------------------------------------------------- Self-Extracting File Name: tf2069.tar Files Included Size Date Time Version \ tf2069.txt (this file) tf2069 212480 09-02-95 15:14 tf2069.dd.as 1474650 09-06-95 11:24 tf2069.dd.pe 1474650 09-06-95 11:24 Installation Instructions: DATATYPE: tar 1.To use this ptf, you must have a working UnixWare machine. 2.Expand the tf2069.tar file into the /tmp directory using the following commands from a terminal window or the UNIX command line: # cd /tmp # tar xvf /tmp/tf2069.tar This will give you tf2069, tf2069.dd.as, tf2069.dd.pe and tf2069.txt files in your /tmp directory. 3.Read the engineering release notes contained in the tf2069.txt file and follow the instuctions to create the boot diskette and how to add the package to your system once it is installed. Note that in the release notes the files are referred to as ptf2069 and the files are actually named tf2069. Simply follow the instructions dropping the leading p in the file names. ENGINEERING RELEASE NOTES ------------------------- #ident "@(#)ptf2069.txt 1.5" Title ----- PTF2069 - Installation Fixes Novell Product And Version -------------------------- UnixWare 2.01 Abstract -------- This PTF fixes several problems that occur on some computers during the installation of UnixWare 2.01. Symptoms -------- 1) The system always enables the cache and does not allow the user to override that cache enabling. Some computers (especially prototypes) must have the cache disabled in order to install and run. 2) On some computers whose secondary cache and/or memory does not support parity checking, the system panics with a Machine Check Exception just after the initial red logo screen disappears. 3) The system does not automatically recognize the presence of LBA IDE disks. 4) Certain computers contain a faulty BIOS that causes PCI devices to respond incorrectly, making it appear to the system that there are more PCI devices than there really are. This will cause various problems, including installation failures or the inability to access the hard disk during a reboot. 5) The BIOS of some EISA computers writes past the end of a buffer, which causes a PANIC just after the red Novell logo screen disappears. SOLUTION SPECIFICS ------------------ General Description. ------------------- This PTF contains fixes for the problems listed above, and is intended to be used only if you cannot otherwise install UnixWare 2.01. In general, if you have already installed UnixWare 2.01, then you do not need this PTF. New Features. ------------ None. Software Notes and Recommendations. ---------------------------------- This PTF is designed for use only with the UnixWare 2.01 installation media (that is, UnixWare 2.01 on tape or CD, or in the staging area of a network install server). Do not attempt to use this PTF with UnixWare 2.0 or with UnixWare 2.02 or beyond. Testing of the modified software contained in this package has been conducted only to the extent necessary to confirm that it resolves the problem(s) stated above ("Symptom"). Such testing consists of recreating the problem conditions (typically in a Novell test laboratory) and verifying that the problem no longer occurs. No other testing of this software has been done. Hardware Notes and Recommendations. ---------------------------------- This PTF is targeted for the i386, i486 and Pentium CPU's. Installation Instructions. ------------------------- ***** Making the PTF Diskettes ***** Follow this procedure to write the images from this PTF onto diskettes. You will then use these diskettes to install UnixWare 2.01. 1) Format two 3.5-inch diskettes. To format the first diskette, place a blank diskette into a diskette drive and enter /usr/sbin/format -i 1 device_name where device_name is /dev/rdsk/f03ht if your 3.5-inch drive is A, or /dev/rdsk/f13ht if your 3.5-inch drive is B. To format the second diskette, place a blank diskette into a diskette drive and enter /usr/sbin/format -i 2 device_name where device_name is as above. Note that the two "format" lines above are identical except for the argument to the -i option. Put a paper label on each diskette, and write "ptf 2069 Boot Diskette" on the first diskette, and "ptf 2069 Patch Diskette" on the second. 2) Copy the appropriate Boot diskette image onto the first diskette. To do this, enter /usr/bin/dd if=image_file of=device_name bs=36b where image_file is ptf2069.dd.as (if you bought the Application Server) or ptf2069.dd.pe (if you bought the Personal Edition), and device_name is as described above. Note: If you bought the Personal Edition and you try using ptf2069.dd.as, the installation will likely hang, and even if it does not hang you will still have only a two-user license. The licensing data are not contained in ptf2069.dd.as or in ptf2069.dd.pe. By the way, the reverse is also true -- if you bought the Application Server and you try using ptf2069.dd.pe, installation will likely hang. 3) Copy the Patch diskette image onto the second diskette. To do this, enter /usr/bin/dd if=ptf2069 of=device_name bs=36b where device_name is as described above. ***** Installing the PTF Diskettes ***** If you are installing this PTF because you need to disable the cache (item 1 under "Symptoms"), then do the following: 1) Boot from the diskette labeled "ptf 2069 Boot Diskette" 2) As soon as you see the message "Booting UnixWare...", press the space bar 3) Type "CR0_CACHE_ENABLE=NO" 4) Type "go" If you are installing this PTF because your system gets the Machine Check Exception panic (item 2 under "Symptoms"), then do the following: 1) Boot from the diskette labeled "ptf 2069 Boot Diskette" 2) As soon as you see the message "Booting UnixWare...", press the space bar 3) Type "CR4_MCE=NO" 4) Type "go" If you are installing this PTF for any of the other reasons listed under "Symptoms", just boot from the diskette labeled "ptf 2069 Boot Diskette". You do not need to hit the space bar. After you boot from the "ptf 2069 Boot Diskette," the installation of UnixWare 2.01 will proceed as documented in the "Installation Handbook." Toward the end of installation, you will be prompted to insert the "ptf 2069 Patch Diskette." Follow the directions you see on the screen at that point. After installation is complete, you will see a blue screen that says Final activation of the UnixWare 2 software requires the installation of selected software. This software is contained on the Install diskette that came with your system. At this point, you need to insert the original UnixWare 2.01 Install diskette that came with your system. Do not insert the "ptf 2069 Boot Diskette," for it will not work. If you installed the "OS Multiprocessor Support" (osmp) package during the initial installation, you will need to bring the second processor on-line manually. Type /sbin/psradm -n -a You will need to do this only once; that is, you do not need to repeat it after subsequent reboots of the system. Note: If you have more than two processors you wish to bring on-line, you will need to purchase and install one or more copies of the "Processor Upgrade" package. If you install ptf2069, and you later install the "OS Multiprocessor Support" (osmp) package, you will need to run "/usr/sbin/pkgrm ptf2069" and then reinstall ptf2069 using /usr/sbin/pkgadd. After installing osmp, you *must not* reboot the system until after you remove and reinstall ptf2069. If you do reboot after installing osmp and before reinstalling ptf2069, the system will most likely panic or hang while it is booting. If this happens, turn the computer off and back on. When you see the message Booting UnixWare... *immediately* press the space bar to enter interactive boot mode, then type KERNEL=unix.old go When the system comes up, the first thing you should do is remove and reinstall ptf2069 and then reboot using the /usr/sbin/shutdown command. Some customers might need to install this PTF after UnixWare 2.01 is already up and running. (This will be rare. Such customers would usually be hardware vendors who need to disable the cache to test some new hardware.) If this is true for you, insert the diskette labelled "ptf 2069 Patch Diskette," type /usr/sbin/pkgadd -d diskette1 and follow the instructions you see. You will not need to use the "ptf 2069 Boot Diskette" at all. HOW TO GET UNIXWARE SUPPORT AND INFORMATION ------------------------------------------- Most of the information you need is provided in the documentation and in the online help facility. If you need further assistance, however, the following sources can help. Fulfillment ----------- The Update CD-ROM can be ordered directly from the Novell Fulfillment centers. Country Voice Fax ------- ----- --- Austria 0660-8443 0660-8125 Belgium 0800-11062 0800-11061 Denmark 800-10930 800-10545 France 05-905995 05-905996 Germany 0130-812444 0130-812443 Italy 1678-78388 1678-78398 Norway 800-11310 800-11309 Spain 900-993170 900-993169 Sweden 020-795736 020-795735 Switz. 155-1846 155-1847 UK 0800-960274 0800-960273 US 800-457-1767 317-364-8888 other Europe +31-55-384279 +31-55-434455 other International 317-364-7276 317-364-8888 (Asia, Latin America) Novell Authorized Service Centers (SM) -------------------------------------- Novell Authorized Service Centers (NASCs) are independent organizations which specialize in quality service and support, and who have met Novell's stringent standards for excellent customer service. To find the NASC that can best meet your technical support needs, please call one of the following numbers: United States and Canada (800) 338-NASC or (801) 429-5588 Europe +49 211 5277 510 Other Countries Call your local Novell office NSEPro (SM) Update ------------------ The Network Support Encyclopedia Professional Volume (NSEPro) is a subscription to an electronic information base on CD-ROM containing comprehensive network technical information needed to install your network or to maintain and troubleshoot an existing system. The NSEPro is updated as many as 12 times per year. The NSEPro includes Novell Technical Information Documents, Novell Labs hardware and software test bulletins, product documentation, NetWare Application Notes, Professional Developer Bullets, and downloadable NetWare and UnixWare patches, fixes and drivers, including the regular update of NetWare and UnixWare. You can purchase the NSEPro from a Novell Authorized Reseller, or directly from Novell by calling 1-800-377-4136 in the United States and Canada. In all other locations, call +1-303-297-2725. Resellers can purchase the NSEPro starter kit through authorized Novell distributors. NSEPro (Part # 883-001714-001) is priced at $1,395 for a one year subscription. Technical Information by Fax ---------------------------- In some regions you can get answers to commonly asked questions by fax. This automated fax service is available 24 hours a day, 7 days a week and includes up-to-date technical information on troubleshooting and fine-tuning all of Novell's UnixWare products. Each system contains a master document which describes the documents that can be downloaded. To use this service you must have a touch-tone phone. United States and Canada (800) 486-4835 or (801) 429-5060 and choose the automated fax option. E-Mail ------ Novell provides technical support via e-mail. Send your question to: unixware@novell.com (based in Provo, Utah, United States) unixware@novell.de (based in Germany) Internet -------- Novell offers information on the Internet using a variety of publishing tools. These tools include: 1. File Transfer Protocol (FTP): Patches, fixes, updates and drivers are available from Novell's anonymous FTP servers at: ftp.novell.com ftp.novell.de To access a server: 1. Type ``ftp ftp.novell.com'' or ``ftp ftp.novell.dd'' 2. Type ``anonymous'' at the ``Name:'' prompt. 3. Enter your full e-mail address when prompted for a password. 2. Gopher: Novell information is available using gopher services at: gopher.novell.com gopher.novell.de 3. Wide Area Information Servers (WAIS): Full text searching of indexed Novell information is available via WAIS at: wais.novell.com wais.novell.de 4. World Wide Web (WWW): Hypertext access to Novell information via WWW browsers is available at: www.novell.com www.novell.de 5. Net News. On Internet you can access a news group called ``comp.unix.unixware.misc'' which contains information and user discussions about UnixWare. This news group is not formally supported by Novell, but Novell technicians do informally review and participate in the discussions held here. To help you take advantage of the power of the Internet, Novell provides various gopher, WAIS, and WWW browsers at all FTP sites. CompuServe ---------- Another source of technical information and support is the UnixWare forum on CompuServe. To access this forum, type ``GO UNIXWARE'' at any CompuServe prompt. Message sections contain subjects such as General Information, Product Information, Developers, DOS Merge, Installation, X Windows, Networking, Device Drivers, Printing, Communications, Applications, Bug Watchers, and Updates. Novell technicians and other information providers can help you solve UnixWare-related problems. Using CompuServe also provides you with a way to exchange information and experiences with other UnixWare users. For CompuServe account information, call CompuServe directly: U.S., Canada and other countries (800) 524-3388 or (614) 457-8650 Telephone Support ----------------- After purchasing UnixWare, you are entitled to free telephone support for 30 days, which is activated from the date of your first call. Beyond the first 30 days, support is available as follows: - Single Incidents are paid for at the time the call is placed, provide you with priority access to Novell's support specialists and provide a 2 hour response time. - Unlimited Incident Support Packages provide you with the same priority access, guaranteed response time, unlimited incidents for 3 designated callers and a one-year subscription to NSE Pro (SM), Novell's infobase available on CD-ROM. To purchase an Unlimited Incident Support Contract, please call: (800) 346-7177 or (801) 429-7127 The phone numbers, business hours, and methods of payment for single incidents are as follows: Support Language Hours Phone # Payment ------------------------------------------------------------------------------ Americas 6AM to (800) 486-4835 Major Credit Card 6PM MST (800) 429-2676 bill @ current price Europe French 9:00 to +49 211 5277 733 Major Credit Card German 18:00 CET +49 211 5277 777 or Purchase Order Spanish +49 211 5277 734 bill @ current price Italian +49 211 5277 739 Dutch +49 211 5277 731 Scandinavian +49 211 5277 747 Russian +49 211 5277 708 English & others +49 211 5277 744 Thank you for purchasing one of Novell's UnixWare products. If you are interested in obtaining pre-sales information on other Novell products, please call your local Novell office or Novell's Product Information department at (800) 486-4835 or (801) 429-2676. ----------------------------------------------------------------- Any trademarks referenced in this document are the property of their respective owners. Consult your product manuals for complete trademark information. -----------------------------------------------------------------